Hotel vouchers with fixed contents. Dates of your choice.

A voucher for the services described: the stated number of nights for the stated number of guests in the selected room category, with everything included that is listed on the deal page. The description at the time of purchase is part of the voucher and is shown in the order confirmation.

By email, in a separate message after the order confirmation, usually within a few minutes of payment. Every voucher purchased has its own voucher code and comes as a PDF with a QR code. There is no postal delivery. If the email has not arrived, check your spam folder or write to us via the contact page and we will resend it, to a different address if you wish.

You contact the property, give the voucher code and arrange your stay. The property's phone number and email address are on the deal page. Redemption is subject to availability within the redeemable period stated for each deal. At check-in, show the voucher on your phone or printed out.

Until 31 December of the third year after the year of purchase, so a voucher bought in 2026 is valid until 31 December 2029. Fixed-date deals, such as a Christmas or New Year's Eve weekend, are valid for that date. Arrival must fall within the validity period. The purchase date and end of validity are stated on the voucher.

Your voucher does not expire. If a date does not take place or the property no longer offers the deal, you receive your money back on request or credit for any other deal from the same group of properties. If a date does not suit you or is fully booked, redeem the voucher at the property as credit worth the purchase price or take credit for another deal. If the new deal costs more, you pay the difference; if it costs less, the rest remains as credit. Just send us a short message via the contact page and we will rebook it for you.

Yes. Vouchers are not issued in a name and are freely transferable. Forward the email or print the voucher. Treat the voucher code like cash: whoever has it can redeem it.

A deal voucher stands for fixed contents at a total price. A value voucher stands for an amount you choose at purchase and is valid for all services of the respective property. Value vouchers can be redeemed in instalments, and any remaining balance is kept until the end of the validity period. You can also redeem any deal voucher as credit worth the purchase price instead of the services described; the property's regular prices then apply and the deal's price advantage no longer applies.

Yes, directly with the property when you arrange your dates. You pay for additional services on site at the property's prices. Individual included services of a deal that are not used are not refunded.

No, a cash payout is not possible. This does not affect your statutory right of withdrawal within 14 days of purchase or your right to a refund if a service can definitively no longer be provided.

As a consumer you can withdraw from the contract within 14 days of purchase without giving reasons, as long as the voucher has not been redeemed. How to do this is explained in the withdrawal policy. You can also use the form on the contact page with the topic “Withdrawal”.

In your customer account under “My vouchers”, or write to us via the contact page. We will resend the voucher email, to a different address if you wish.

You buy the voucher from Urlaubsdiebe; the seller is FCR Hotel Group UG (haftungsbeschränkt). The service on site, i.e. accommodation, meals, spa or golf, is provided by the property named on the voucher; the operator's company name and address are shown on the deal page under “About the property” and on the voucher. The property tells you its cancellation and rescheduling terms when you arrange your date. Details are set out in the terms and conditions.