Terms of service

Please note: This English version is provided for convenience only. Only the German version is legally binding.

Last updated: 13 October 2026

1. Scope and contracting party

1.1 These General Terms and Conditions (hereinafter “Terms”) apply to all orders that you place via the Urlaubsdiebe online shop at urlaubsdiebe.de (hereinafter “Shop”). Your contracting party is FCR Hotel Group UG (haftungsbeschränkt), Kirchplatz 1, 82049 Pullach im Isartal, represented by its Managing Director Falk Raudies, registered with the Amtsgericht München (Munich Local Court) under HRB 311425 (hereinafter “Urlaubsdiebe” or “we”).

1.2 Our offer is directed at consumers and entrepreneurs. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity (§ 13 BGB, German Civil Code). An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity (§ 14 BGB).

1.3 Deviating or supplementary terms of the customer do not become part of the contract unless we expressly agree to their validity in text form.

1.4 The version of these Terms published in the Shop at the time of your order is authoritative.

2. Definitions

2.1 Property means the hotel, lodge, restaurant or golf club at which a voucher is redeemed. The name and location of the property as well as the company name and address of the operator of the property are stated on the respective deal page under “About the property” and on the voucher.

2.2 Hotel group means the group of properties to which a property belongs. Membership is stated on the deal page.

2.3 Deal voucher means a voucher for a fixed service package of a property at a total price, consisting of overnight stays for a specified number of people in a specified room or apartment category, where applicable with meals and the use of the property's facilities, as described on the deal page.

2.4 Value voucher means a voucher for a specified amount of money that can be redeemed for services of a specified property.

2.5 Voucher refers to deal vouchers and value vouchers collectively.

2.6 Fixed-date deal means a deal voucher that is valid for a specific date or period, for example a public holiday weekend. The date is stated on the deal page and on the voucher.

2.7 Credit means an amount that, pursuant to clause 4.5, 8 or 9, is credited towards services of a property or towards another voucher in the Shop.

3. Conclusion of the contract

3.1 The presentation of the vouchers in the Shop does not constitute a binding offer, but an invitation to you to submit an offer.

3.2 The ordering process is as follows: you place one or more vouchers in the basket, proceed to the checkout, enter your contact and billing details, select a payment method and reach a summary page showing all order details. Until you submit the order, you can correct your entries at any time using the edit links in the checkout or the back function of your browser. By clicking the button „Zahlungspflichtig bestellen“ (order with obligation to pay) you submit a binding offer to purchase the vouchers in the basket. With express payment methods (for example Apple Pay, Google Pay or Shop Pay), you submit the offer with the final confirmation in the window of the payment service.

3.3 We accept your offer by sending you the order confirmation by email to the address you provided. The order confirmation contains the voucher. The contract is concluded upon its receipt.

3.4 We store the text of the contract. We send you the order details with the order confirmation. You can access, save and print these Terms at any time in the Shop at https://urlaubsdiebe.de/policies/terms-of-service. You can also view your orders in your customer account.

3.5 The contract language is German. (This English translation of the Terms is provided for information only; see the note at the top of this page.)

3.6 Orders may only be placed by persons who have reached the age of 18.

4. Subject matter of the service, role of Urlaubsdiebe and of the properties

4.1 The subject matter of the contract with us is the purchase of a voucher. The voucher entitles its holder to make use of the described service (deal voucher) or of services up to the value of the voucher amount (value voucher) at the property named on the voucher, without paying for them again.

4.2 The services themselves, for example overnight stays, meals or restaurant visits, are provided by the respective property. Upon redemption of the voucher, a contract for these services is concluded between the voucher holder and the operator of the property, for example an accommodation contract. The house rules and the check-in and check-out times of the property apply to the performance on site. The rules in clause 7 of these Terms apply to arranging dates, cancellation and non-attendance. Vis-à-vis the property, the voucher counts as payment for the agreed scope of services or in the amount of the voucher value, as applicable.

4.3 The content of a deal voucher is determined by the description on the deal page at the time of purchase, in particular the number of nights, number of people, room or apartment category, meals, included services, redeemable period and validity. These details are reproduced in the order confirmation.

4.4 Deals comprise exclusively services of a single property at the location of the property: overnight stays, meals and the use of the property's facilities, insofar as stated on the deal page. Transport, treatments, courses, green fees, rentals and admission tickets are not part of a deal. You can book such services on site with the property at its prices, including by using a value voucher. You arrange your own travel to the property.

4.5 Right to choose: redemption as value credit. Instead of the service package, you may also redeem any deal voucher as value credit in the amount of the purchase price paid for it, for all services of the property. The property's regular prices at the time of redemption apply to the value credit; the price advantage included in the deal no longer applies. The rules for value vouchers in clause 7 apply accordingly to the value credit. You decide which form of redemption you choose when arranging the date with the property.

5. Prices, VAT and payment

5.1 All prices are total prices in euros. No shipping costs are incurred, because vouchers are transmitted exclusively electronically.

5.2 All vouchers are multi-purpose vouchers within the meaning of § 3 (15) UStG (German VAT Act). No VAT is incurred on the purchase of the voucher. VAT only arises upon redemption for the services actually received at that time and is paid by the property. This does not change the total price. For this reason, the order confirmation does not show any VAT.

5.3 The available payment methods are shown to you in the Shop and at the start of the ordering process in the checkout. The purchase price is due upon completion of the ordering process. Depending on the payment method, the charge is made immediately or in accordance with the terms of the respective payment service provider.

5.4 The voucher is transmitted after receipt of payment.

6. Transmission and safekeeping of the voucher

6.1 The voucher is transmitted exclusively electronically, as part of the order confirmation by email to the email address you provided in the checkout. It is not sent by post. You can print the voucher or pass it on digitally.

6.2 Please make sure your email address is spelt correctly and, if necessary, check your spam folder. If you have not received the order confirmation, we will resend it on request, and if you wish to another email address that you specify.

6.3 Each voucher bears a voucher number. Anyone who knows the voucher number can redeem the voucher. Please therefore keep the voucher as safe as cash and only pass it on to persons who are to redeem it. We are not liable for redemption by unauthorised persons who have obtained the voucher number through loss or disclosure, unless we are responsible for this.

7. Validity and redemption

7.1 Vouchers are valid until 31 December of the third year after the year of purchase. A voucher purchased in 2026 is therefore valid until 31 December 2029. The end of validity is stated on the voucher. For overnight stays, it is sufficient if arrival takes place by the end of validity.

7.2 Fixed-date deals are valid for the date or period stated on the deal page and on the voucher. If you are unable to attend on that date, clause 9.2 applies. The right to choose under clause 4.5 exists until the end of validity under clause 7.1.

7.3 To redeem the voucher, you arrange your stay or appointment directly with the property, quoting the voucher number. The contact details of the property are stated on the voucher and on the deal page. Redemption is subject to the property's availability. Redeemable periods and blackout periods, for example certain days of the week, seasons or public holidays, are stated on the deal page and on the voucher. There is no entitlement to a specific date. We recommend booking early.

7.4 You may cancel or postpone a date agreed with the property free of charge up to 7 days before the day of arrival or of the service; the voucher then remains valid unchanged. If you cancel later or do not attend, the voucher is deemed redeemed for the agreed date. You remain entitled to prove that the property has incurred no damage or substantially less damage as a result of the late cancellation or non-attendance, in particular because it was able to sell the service elsewhere; to that extent, the voucher is retained for you as credit.

7.5 Vouchers are transferable. The holder of the voucher may redeem it; personalisation is not required. A voucher may be passed on as a gift.

7.6 Payment of the voucher value or of a residual value in cash is excluded. This does not apply to statutory reimbursement claims, in particular in the event of withdrawal, or to the cases under clauses 8.2 and 9.1.

7.7 In the case of deal vouchers, individual included services that are not used are neither refunded nor credited. You arrange additional services, upgrades or extensions directly with the property and pay for them there at the prices applicable there.

7.8 Value vouchers and value credit under clause 4.5 may be redeemed in partial amounts. Any remaining balance is kept until the end of validity under clause 7.1 and is recorded by the property. They are valid for all services of the property within its usual range at the prices applicable at the time.

7.9 Several vouchers may be combined for one stay. Vouchers cannot be used to purchase further vouchers.

7.10 After the end of validity, the voucher can no longer be redeemed.

8. Changes to services

8.1 The property may replace individual included services of a deal with equivalent services if this becomes necessary for reasons that arose after the purchase and for which the property is not responsible, namely due to the seasonal closure of individual facilities, weather, renovation, official requirements or lack of availability from suppliers. The number of nights, the room or apartment category and the type of board remain unaffected. The property will inform you of such a change when the date is arranged, at the latest on arrival.

8.2 If the change is unreasonable for you or alters the overall character of the deal, you may, at your choice, demand reimbursement of the purchase price, redemption as value credit under clause 4.5 or a credit under clause 9.3.

9. Cancellation of a date or deal

9.1 Cause on the part of the property. If a fixed-date deal does not take place, if a deal is no longer offered by the property or if the property can no longer provide the service within the validity period, for example because it ceases operations or leaves the hotel group, you may, at your choice, demand reimbursement of the amount paid or a credit under clause 9.3.

9.2 Cause on your part. If you are unable to attend a fixed-date deal, or if the date is already fully booked at the time of your enquiry, your voucher does not lapse. You may redeem it with the property as value credit under clause 4.5 or demand a credit under clause 9.3. Clause 7.4 remains unaffected.

9.3 Credit in the Shop. The credit corresponds to the amount paid for the voucher and is valid until the end of the original validity under clause 7.1 for any other deal or value voucher from the same hotel group in the Shop. If the new voucher is more expensive, you pay the difference. If it is cheaper, the difference remains as credit. To rebook, please contact our customer service via the contact page; we will issue the credit to you as a code for the Shop.

9.4 Your further statutory rights remain unaffected.

10. Right of withdrawal

10.1 Consumers have a statutory right of withdrawal. The details are set out in the withdrawal policy, which you can access at https://urlaubsdiebe.de/policies/refund-policy.

10.2 The right of withdrawal also applies to fixed-date deals.

10.3 If the voucher is redeemed during the withdrawal period at your express request and the service is provided in full, the right of withdrawal expires upon full provision of the service.

11. Warranty and liability

11.1 For defects of the voucher itself, in particular for the accuracy of the details reproduced on the voucher and for its transmission, we are liable in accordance with the statutory provisions, subject to the limitations in clause 11.3.

11.2 Claims relating to defects in the services of the property are to be directed against the operator of the property as your contracting party for these services. We will support you in resolving the matter and, on request, forward complaints to the property.

11.3 We are liable without limitation for damage arising from injury to life, body or health, for damage based on intent or gross negligence, in the event of fraudulent concealment of a defect, where a guarantee has been assumed and under the Produkthaftungsgesetz (German Product Liability Act). In the event of a slightly negligent breach of an essential contractual obligation, that is, an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely, our liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.

11.4 The limitations of liability also apply in favour of our legal representatives and vicarious agents.

12. Data protection

Information on the processing of your personal data can be found in our privacy policy at https://urlaubsdiebe.de/policies/privacy-policy.

13. Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the Verbraucherstreitbeilegungsgesetz (German Consumer Dispute Resolution Act).

14. Final provisions

14.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). In relation to consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence.

14.2 If the customer is a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the registered office of the company in Pullach im Isartal.

14.3 Should individual provisions of these Terms be invalid, the remainder of the contract remains valid. The invalid provision is replaced by the statutory provisions.